FAQ
Questions
The things restaurant owners ask before they sign up, answered as plainly as we can. Anything else, get in touch below.
What is Ordery?
Restaurant software for ordering and daily operations. It gives a restaurant a QR menu that customers can order from, a dashboard to run the menu, locations and orders, and an optional till at the counter that shares the same catalogue.
Do my customers need to install an app?
No. Scanning the code opens the menu in the browser they already have. There is nothing to download and no account to create before ordering.
How does the QR menu work?
Your restaurant gets its own web address. Codes printed for your tables open the menu already knowing which table they came from, so an order arrives with its table on it. Customers can also order for collection or delivery from a location, where you offer those.
Can I manage my own menu and how it looks?
Yes. Sections, dishes, photographs, sizes and option groups are all yours to edit, in English and Arabic. So are your logo, your colours and the images at the top of the menu. Menu changes go live when you publish; your logo and hero images take effect as soon as you save them.
What if my restaurant already has an Ordery till?
A connected till can own the catalogue. It publishes the menu and the QR page follows, so the counter and the code never disagree about what is on sale or what it costs. Orders placed for collection or delivery arrive at the counter as well as in the dashboard.
How do subscriptions work?
You create an account first — that part is free and does not need a card. A plan is then chosen and paid for from the billing page in your dashboard, monthly or yearly, through Stripe’s own hosted checkout. Ordery never sees your card details.
Can I cancel?
You can switch off automatic renewal from your billing page at any time, and your plan then runs to the end of the period you have already paid for.
Does Ordery take my customers’ payments?
No. What a restaurant pays Ordery is the software subscription. What a customer pays for their food is between them and the restaurant, settled the way that restaurant already settles it.
Ready to get started?
Create your account, add your restaurant and build your menu. You choose a plan when you are ready to go live — registering does not ask for a card.