Cancellation & Refund Policy

Cancelling a subscription

An Ordery subscription may be monthly or annual. A recurring subscription renews automatically until automatic renewal is switched off, which a business can do from the Restaurant Dashboard or from the payment provider’s billing portal where that is available.

Switching automatic renewal off stops the next renewal. It does not end the period that has already been paid for: access normally continues until the end of that period, and the subscription then stops.

Refunds

Subscription fees already paid are not automatically refundable.

A refund request may be considered case by case, and refunds are made where they are required by applicable law.

Accounts suspended or terminated for abuse

Where an account is suspended or terminated because of fraud, impersonation, prohibited content, trade mark abuse or another material breach of the Terms & Conditions, fees already paid are not automatically refundable and may be forfeited to the extent permitted by applicable law.

Orders placed with a restaurant

This policy covers Ordery’s own subscription fees. A refund for food or an order placed with a restaurant is a matter between the diner and that restaurant, and is the restaurant’s responsibility.